Kinfolk

Title: Sales & Distribution Manager
Location: Copenhagen, Denmark
Working Hours: Full-time, 37 hours/week
Compensation: Competitive salary based on experience plus 5 weeks’ paid vacation
Start Date: December 20th, 2018

Position Overview:
The Sales & Distribution Manager is responsible for the international wholesale, direct account and e-commerce sales and managing the successful distribution and delivery of Kinfolk magazine and all other products. The Sales & Distribution Manager oversees the schedule and supply-chain to deliver products on time, creates sales tools and solicits orders, provides ongoing support for all wholesalers, accounts and distributors, manages Kinfolk’s online store and works with senior management to develop robust strategies to grow Kinfolk’s sales.


Company Information
Delving deeply into home, work, style and culture, Kinfolk promotes quality of life and connects a global community of creative professionals from London to Tokyo. Since 2011, Kinfolk has become a leading lifestyle authority with a dynamic mix of print and online media, including a quarterly magazine sold in over 100 countries in four languages, bestselling books, regular posts on Kinfolk.com, plus community events and a gallery space in the heart of Copenhagen.


Essential Functions:

• Work with senior management to define sales strategies to ensure profitability and continued revenue growth internationally
• Manage all aspects of sales and distribution including the schedule and processes for order estimates and placements, print runs/logistics, shipping, storage, pricing and fraudulent orders. 
• Ensure the timely delivery of all products to meet the expected price, quality and publication dates. Communicate regularly with supply-chain and Kinfolk editorial team about dates. 
• Serve as the main point of contact throughout the supply-chain. Deliver a high standard of sales support to ensure Kinfolk is always easy and pleasant to do business with, including the quality and effectiveness of all correspondence, auto-responses, sales promotions, tools and processes. Proactively seek feedback from suppliers and accounts and research best practices and new technologies. 
• Support and grow Kinfolk’s sales including direct-to-consumer products and subscription sales via Kinfolk’s online store, plus Kinfolk’s international booktrade and newsstand businesses including wholesale accounts and distributors 
• Research, pitch and secure new sales accounts to grow distribution and sales revenue
• Manage Kinfolk’s online store including creating and publishing products, coupon codes and tracking sales. Work with a developer as needed to solve sales-related or shop page issues.
• On a timely basis, proactively create and deliver all relevant product information, sales tools and resources to accounts and distributors to drive sales for all of Kinfolk’s products. 
• Develop wholesale and direct sales marketing initiatives and offers.
• Develop new products and sales businesses such as The Archive Bundle, The Artwork Series and new foreign licensees.
• Handle and resolve issues relating to sales and distribution, including all suppliers in the production chain. Work with the editorial team on any print production issues that may impact sales and distribution (including damaged / incorrect products). Ensure any/all loss compensation is earned. 
• Track and report on all sales data including wholesale and direct. Analyze results to identify new opportunities and improve sales strategies
• Collaborate with the Studio Manager to solve customer service enquiries / troubleshooting e.g. lost orders. Support with incoming emails as needed. 
• Work with Kinfolk’s accounting team to manage order invoices and payments. 
• Maintain organized folders of all sales and distribution documents including supplier and sales account contact details, orders, contracts, invoices, reports, sales tools and e-commerce assets. 

 

Skills & Qualifications:
 

• Native or fluent in verbal and written English (English is the primary language of the Kinfolk office and stakeholders), with excellent communication skills
• University degree in sales, marketing, business or commerce
• Minimum 5 years’ experience in a customer-facing role such as an account manager, customer relationship manager or retail sales manager  
• Experience with sales, logistics, e-commerce systems, data analysis and reporting
• Strong grasp of sales software including Woo Commerce, Wordpress, Google Analytics, MS Office and Mailchimp
• Excellent attention to detail, organizational and prioritization skills
• Strong problem solving skills, self-motivated and takes initiative 
• Outstanding teamwork and interpersonal skills with an emphasis on efficiency, clarity and empathy
• Experience in lifestyle industries such as retail, publishing, hospitality, food & beverage is considered a plus.
• Eligible to live and work in Denmark (e.g. possesses a Danish or EU passport). 

 

How to Apply
Please fill out the Sales & Distribution Manager application form below and click submit to apply. All applications will be reviewed within one week. Unfortunately, due to a high volume of applications, only successful applicants will be contacted for next steps.

Kinfolk welcomes and aims for diversity; all applicants and employees receive equal and fair treatment, regardless of age, gender, race, nationality, religion, sexual orientation or disability. We look forward to learning about you and appreciate your time and interest. 

Kinfolk offers a training and work experience program at its headquarters in Copenhagen that exposes interns to many aspects of the company (such as editorial, design, marketing, sales, advertising, events, administration, etc.) and encompasses activities that enrich the intern with valuable skills transferable to their future career. Interns will be welcomed into the Kinfolk and Ouur team—collaborating with staff daily, sharing our workspace and joining social activities and events. 

Discipline-specific internship programs are offered to develop key skill sets, including Studio, Design, Editorial and Ouur Collection placements. Depending on the internship program, the nature of the work could entail researching future articles, designing marketing materials, installing exhibitions at the Kinfolk Gallery, sourcing new retailers, assisting with fashion collections or posting on social media. 

There are also clerical and administrative duties undertaken during all internships, including writing emails, working in Excel documents, preparing refreshments, running errands and helping to maintain the presentation of the Kinfolk Gallery and office.

Internships are available to students currently enrolled in a relevant education track and who are looking for placements during their study program's period of internship. The internship is unpaid and typically part-time (20-30 hours per week). With proper coordination by the intern, the internship may equate to credits for the intern’s university or college.

The internship duration is negotiable depending on the availability of the intern and the available openings at Kinfolk, but typically lasts three to four months in alignment with the intern’s university/college term dates. Please indicate your desired timeframe and availability in the notes section of the application.

Applications are accepted on an ongoing basis for any of the terms; hire decisions will be made roughly 4-6 weeks prior to term start date. Unfortunately, due to the high volume of applicants, only those who have been selected for an interview will be contacted.

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Please select the department/s you are most interested in. We recommend selecting no more than two.

Studio Internship:

Working closely with the studio manager, the studio intern will be involved in the day-to-day operations of the Kinfolkheadquarters and Gallery. This internship provides valuable, hands-on business administration experience in a busy and creative environment, as well as exposure to the inner-workings of an international publishing house. Duties include: 

• Assisting with hosting and accommodating guests, including preparing refreshments and lunches
• Assisting with office supply inventory, sending/receiving packages and running errands
• Assisting with maintaining a high standard of office/Gallery presentation and developing ideas/programs to improve the overall environment
• Developing ideas/programs for improved hosting etiquette and community outreach  
• Supporting execution of gallery rentals, exhibitions and other events including sourcing supplies, assisting with set-up and hosting guests
• Assisting with customer service/sales as needed 
• Other tasks as assigned by the team, including research 

Design Internship:

Working closely with the brand director, communications director and editorial team, the design intern will be involved in the creation of various print and digital assets for marketing, events and editorial. Guided by a team of aesthetes, this internship provides the opportunity to develop visual skills across graphic design, website design, image retouching and social media. Duties include: 

• Designing e-newsletters in Mailchimp and other email campaign assets 
• Designing digital assets including website banners, shop product images and social media content
• Designing presentation decks, media kits, press releases and other decks 
• Designing assets for events including invitations and signage 
• Preparing PDFs/images for marketing and editorial 
• Editing images including resizing, minor re-touching and filing
• Designing/creating content for marketing and editorial 
• Assisting with website and social media content/publishing  
• Assisting with styling/art direction when needed
• Other work as assigned by the team including clerical/administrative tasks and research
  

Editorial Internship:

Working closely with Kinfolk’s editors, the editorial intern will be involved in the production of Kinfolk magazine, Kinfolk.com and book projects, and the creation of various print and digital assets for marketing and events. Guided by a team of experienced editors, this internship provides the opportunity to develop core skills across research, fact-checking, writing and pitching, and offers valuable insight into the day-to-day running of a publishing company. Duties include: 

• Writing short editorial stories.
• Researching and forward planning story ideas across all platforms.
• Fact-checking editorial in production.
• Assisting in ad-hoc administrative work (such as transcribing interviews, filing, database maintenance, etc.)
• Keeping abreast of developments within the media landscape and areas of interest to Kinfolk—reading print magazines, newspapers, online journals, blogs, etc.
• Working on special projects as assigned by the team.
• Other work as assigned by the team including clerical/administrative tasks and research.
  

Ouur Collection Internship:

Working closely with the creative director and head designer, the Ouur Collection intern will be involved in trend and visual research for season concepts as well as production support for biannual campaigns. Guided by the head designer, this internship provides the opportunity to develop hands-on experience with apparel design from ideation to fittings. Duties include: 

• Creating and updating Ouur Collection overviews
• Compiling collection references and research within the season’s chosen concept
• Assisting with production for seasonal campaign and lookbook photo shoots
• Participating in fitting and prototype meetings
• Assisting with casting and location scouting
• Maintaining an understanding and awareness of current trends and forecasts
• Transcribing detailed changes and edits requested for each style during sample checks
• On set: styling assistance, errands, meals, steaming, etc.
• Other work as assigned by the team including clerical/administrative tasks and research 

DESIRED SKILLS:

Strong verbal and written communication in English, ability to multitask, dependability, attention to detail, highly organized, proficiency in Excel, familiarity with InDesign and Photoshop. A general interest in publishing/media is expected.

HOW TO APPLY:

Please create an account below and then submit the form on the following page. On the form, please indicate term date preference. All candidates should submit an application with 1) cover letter 2) résumé and 3) reference/s.

*Applications are accepted on an ongoing basis for any of the terms; hire decisions will be made roughly 4-6 weeks prior to term start date. Unfortunately, due to the high volume of applicants, only those who have been selected for an interview will be contacted.
**Eligibility: Kinfolk welcomes and aims for diversity and all applicants, interns, contractors and employees receive equal and fair treatment. International students are welcomed and considered, but internship applicants in possession of Danish/EU residency or student permits will have an advantage due to visa requirements. International internship applicants must be students in order to apply and a visa must be independently obtained prior to term start date. If you are an international student, please consult your international student supervisor at your university prior to submission for more details and resources.